Financial Support FAQ

Types of Direct Deposit for Students:

If you are an international graduate student receiving a non-employment stipend, you must complete your Glacier tax record before your stipend payment can be processed. An incomplete Glacier record may result in a delayed payment.

To complete your Glacier record:

1. Check your email. Look for an email from support@online-tax.net with the subject line Payments from the University of California San Diego. Check your spam or junk folder if you do not see it. The email will include your login link and temporary credentials.
2. Complete your Glacier profile and submit your Tax Summary Report (TSR). After you submit your TSR, allow approximately 24 hours for review. If you do not receive a follow-up email within 24 hours, contact TaxAndGlacier@ucsd.edu.
3. Upload your required documents. After your TSR is reviewed, you will receive an email with instructions for uploading any additional required documents.
4. Monitor your email for your review status. After you submit your documents, the Glacier team will review your information and email you with an update on the status of your record. If additional information or documentation is needed, follow the instructions provided. Please allow time for the review process.

To avoid additional delays once your payment is processed:

• Enroll in Direct Deposit in both TSS and UCPath
• If your address, SSN/Tax ID, direct deposit information, or other account information changes, update it immediately in both TSS and UCPath
• Carefully review and follow instructions in emails from support@online-tax.net and glacier-disb@ucsd.edu

For additional information, review the Glacier Tax FAQ and the Glacier Tax Withholding page on Blink. If you have questions, contact your Graduate Coordinator or TaxAndGlacier@ucsd.edu

If you have been issued a paper check for a stipend from the Financial Support Payments Tool (FSPT) and would like the payment to be reissued to you via direct deposit, the Payment Services Team has a form that a student or department can complete in the Service and Support Portal.

Click the Submit a Ticket to Budget and Finance Support under Get Help (Budget & Finance)

• About > Banking, Cash and Card Products
• Related to > Checks
• More Specifically > Check Issue, Changing payment method

An Accounts Receivable (AR) transaction is created when you need to repay funds that were previously issued to you. This most commonly occurs when a stipend payment that was processed through the Financial Support Payments Tool (FSPT) and disbursed through Oracle Financial Cloud (OFC) is later reduced, removed, or reversed by your department after the payment has already been issued. These adjustments may sometimes result from administrative or system updates and may occur inadvertently.

If an AR transaction is created:

• You will receive an email from Oracle Financial Cloud (OFC) (accountsreceivable@messaging.ucsd.edu) notifying you of the outstanding balance.
• The email will include an invoice and instructions for submitting your payment.
• You may receive multiple invoices, with unique invoice numbers, if you are asked to repay multiple stipend payments
• Please follow the payment instructions and submit your payment by the deadline listed on the invoice.
• Be sure to include your invoice number with your payment so it can be applied correctly.

If you have questions about why the AR transaction was created, your employment status, payment type, a missed payment, or pending tuition and fee payments, please contact your department's graduate coordinator. 

International Students with Tax Withholdings

If you are an international student, and had tax withholding taken from the original stipend payment that you are being asked to repay, email gradfellowships@ucsd.edu so that your invoiced amount can be adjusted to take into consideration these withholdings. A new invoice will then be issued to you with the revised amount.

All UAW-represented academic appointees are required to complete their timesheets every month, whether they have any absences to report or not. Ecotime help guides can be found on the Ecotime Campus Timekeeping page.

If an employee does not have access to Ecotime please submit a Services and Support ticket to the Ecotime team.

During the academic year, graduate student employees who are registered in at least 6 units by the 3rd week of each quarter and employed less than 80% are exempt from student FICA deductions. However, during the summer months (July and August), student employees (U.S. citizens, permanent residents and resident aliens) who are not registered in the minimum units required during Summer Session are subject to these deductions. Students who receive fellowship stipend payments and international graduate students (F‐1 and J‐1 visas), who are nonresident aliens, are not subject to student FICA deductions.

FICA withholding errors may be the result of an SSN mismatch across systems. Students intending to request a refund should first follow the steps below.

1. Confirm that your SSN matches across all systems.
   1. Verify/Update SSN in UCPath
      1. Student employees may view or update their own SSN in UCPath:
         1. Login to UCPath and select Employee Actions > Personal Information > Social Security Number > Change/Update SSN
         2. If SSN requires an update, contact your Department HR or Student Employment Coordinator. Unit-level HR Contacts and Student Employment Coordinators may update the student employee’s UCPath data using the Personal Data Change template. 
   2. Verify/Update SSN with Registrar’s Office
      1. The student can verify their SSN with the Office of the Registrar by submitting their current SSN documentation via the SSN Update Request Form.
         1. If the SSN is incorrect, the Registrar's Office will make the update to match the provided SSN within a week.
         2. If the SSN is correct, no updates will be made.
      2. If you run into issues submitting the form, reach out to academicrecords@ucsd.edu.
2. Confirm you are enrolled in 6 or more units.
   1. Order Official e-Transcript from the Office of the Registrar. Transcript contains units for current and past terms.
      1. If transcript shows student was enrolled in less than 6 units, student is not eligible for the FICA/DCP exemption
      2. If transcript confirms student is enrolled in 6 or more units, the student should work with their HR/Student Employment Coordinator to update units in UCPath, and ask to submit a UCPath Center refund request case.

• Students may obtain information and access to their DCP accounts via Fidelity on the web at http://www.netbenefits.fidelity.com or by calling 1‐866‐682‐7787.   
• Detailed information about Student FICA and DCP can be found on the web at: Student FICA, Defined Contribution Plan (DCP), and Medicare